ESP Travel & Tourism

ESP Travel & Tourism

WHO IS THIS COURSE FOR ?

ESP Tourism and Travel Level 2 builds on the Basics of Tourism and Travel course, offering tourism professionals, hospitality staff, and ambitious students advanced workplace communication skills for the travel and hospitality sector.

Learners will master industry-specific jargon, refined customer service expressions, and professional communication for high-level interactions in hotels, travel agencies, airlines, and tourism services. The course focuses on guiding international guests, managing bookings, and confidently handling complex inquiries.

Excel in assisting VIP clients, collaborating with global partners, and navigating unexpected challenges with polished English communication.

Enroll today and unlock new opportunities in tourism and hospitality!

Enroll

COURSE'S MAIN FOCUS

 

  1. Advanced Terminology:Master professional vocabulary and expressions used in hospitality, travel, and customer service to handle complex workplace interactions. 
  2. Refined Customer Service Language: Develop fluency in assisting international guests, managing reservations, handling inquiries, and addressing customer complaints with professionalism.
  3. Polished Professional Correspondence: Learn to draft clear and professional emails, reports, and formal messages used in hotels, travel agencies, and airline services.
  4. Effective Workplace Interaction: Gain confidence in communicating with colleagues, supervisors, and international partners in various tourism and hospitality settings, from front desk operations to guided tours.


COURSE TIMES & DURATION

  • Session 1: 60 min (group of 6), pre-intermediate level, Tuesday.
  • Session 2: 60 min (group of 6), pre-intermediate level, Thursday.
  • Session 3: 60 min (group of 6), pre-intermediate level, Saturday.
Syllabus

ESP Tourism and Travel

UnitTitleSub-Topics
1An Introduction to Travel and Tourism– Categories of tourism – Aspects of tourism
2Tourism Organisations, Promotion and Marketing– Types of tourism organisations – Marketing terms – E-marketing
3Types of Transport– Types of transport – Types of tickets – Timetables
4Accommodation– Types of accommodation, catering, and leisure – Accommodation facilities – Telephone language
5Hotel Staff– Staff positions and duties – Job descriptions
6Planning and Booking a Holiday– Travel documents – Booking forms – Hotel FAQs
7Written Communication– Emails – Memos and forms – Business letters
8Oral Communication– Telephone calls – Voice mail
9International Tourism: UK– The UK geography – Origins and history – Cultural activities – Local economy
10International Tourism: Europe– Natural features – Holiday activities – Expressions for recommending
11International Tourism: USA– American culture and lifestyle – Security checks and visa requirements
12International Tourism: Oceania and India– Australia and New Zealand – India – Indigenous cultures
13Ecotourism– History and principles of ecotourism – Organisations involved – Travel habits
14New Tourist Destinations– Sporting events – Types of tourists – Dates and competitions
15Applying for a Job– Curriculum Vitae – Covering letter – Tips for a successful interview