ESP Tourism & Travel

ESP Tourism & Travel

WHO IS THIS COURSE FOR ?

ESP Tourism and Travel – Level 2 builds on the Basics of Tourism and Travel course, designed for employees, professionals, and ambitious students aiming to refine communication skills in travel and hospitality settings. This advanced course covers career-oriented terminology, professional customer interactions, and real-world scenarios, enabling learners to engage confidently with international guests, manage bookings, and handle tourism-related inquiries. Participants will develop skills in creating informative travel content, composing professional emails, and communicating clearly and fluently in various tourism and travel contexts.

Enroll now and advance your career by acquiring the English required for the tourism industry !

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COURSE'S MAIN FOCUS

  1. Advanced Terminology: Master professional vocabulary and expressions used in hospitality, travel, and customer service to handle complex workplace interactions. 
  2. Refined Customer Service Language: Develop fluency in assisting international guests, managing reservations, handling inquiries, and addressing customer complaints with professionalism.
  3. Polished Professional Correspondence: Learn to draft clear and professional emails, reports, and formal messages used in hotels, travel agencies, and airline services.
  4. Effective Workplace Interaction: Gain confidence in communicating with colleagues, supervisors, and international partners in various tourism and hospitality settings, from front desk operations to guided tours.


COURSE TIMES & DURATION

  • Session 1: 60 min every Tuesday (group of 6 to 8) Course Basics of Workplace English required. Location: Online: Engrow’s Platform (Refer to the syllabus for content details)
  • Session 2: 60 min every Thursday (group of 6 to 8) Course Basics of Workplace English required. Location: Online: Engrow’s Platform (Refer to the syllabus for content details)
Syllabus

ESP Tourism and Travel

UnitTitleSub-Topics
1An Introduction to Travel and Tourism– Categories of tourism – Aspects of tourism
2Tourism Organisations, Promotion and Marketing– Types of tourism organisations – Marketing terms – E-marketing
3Types of Transport– Types of transport – Types of tickets – Timetables
4Accommodation– Types of accommodation, catering, and leisure – Accommodation facilities – Telephone language
5Hotel Staff– Staff positions and duties – Job descriptions
6Planning and Booking a Holiday– Travel documents – Booking forms – Hotel FAQs
7Written Communication– Emails – Memos and forms – Business letters
8Oral Communication– Telephone calls – Voice mail
9International Tourism: UK– The UK geography – Origins and history – Cultural activities – Local economy
10International Tourism: Europe– Natural features – Holiday activities – Expressions for recommending
11International Tourism: USA– American culture and lifestyle – Security checks and visa requirements
12International Tourism: Oceania and India– Australia and New Zealand – India – Indigenous cultures
13Ecotourism– History and principles of ecotourism – Organisations involved – Travel habits
14New Tourist Destinations– Sporting events – Types of tourists – Dates and competitions
15Applying for a Job– Curriculum Vitae – Covering letter – Tips for a successful interview